Refund policy

Effective Date: October 11, 2026

Refund & Return Policy

We want you to love your gear. If you're not completely satisfied, we make returns simple.

Returns:

• Return any unused item within 14 days of purchase for a full refund
• Items must be in original condition with all tags, packaging, and accessories intact
• Return shipping is the customer's responsibility. Please use a trackable shipping service.
• Dive computers must be unused and unregistered to be eligible for return

Refunds:

• Refunds are issued to your original payment method within 3 business days of receiving your return
• Original shipping charges are non-refundable, and return shipping costs are paid by the customer.

How to Return:

• Email cs@outdoorsportsexpress.com to request a Return Authorization Number
• We'll reply with your Return Authorization Number and return address
• Pack your item securely in original packaging and ship it back

Exclusions:

• Items purchased at final sale prices are not eligible for return

Questions? Contact us at cs@outdoorsportsexpress.com — we typically respond within 1 business day.