Effective Date: September 1st, 2026
Refund & Return Policy
We want you to love your gear. If you're not completely satisfied, we make returns simple.
Returns:
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Return any unused item within 45 days of purchase for a full refund
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Items must be in original condition with all tags, packaging, and accessories intact
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Customers are responsible for all return shipping costs
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Dive computers must be unused and unregistered to be eligible for return
Refunds:
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Refunds are issued to your original payment method within 3 business days of receiving your return
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Original shipping charges are non-refundable
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Return shipping costs are non-refundable
How to Return:
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Email cs@outdoorsportsexpress.com to request a Return Authorization Number
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We will provide return instructions and the appropriate return shipping address
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Pack your item securely in its original packaging and ship it back using a trackable shipping method
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Customers are responsible for purchasing and paying for return shipping
Exclusions:
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Items purchased at final sale prices are not eligible for return
Questions? Contact us at cs@outdoorsportsexpress.com — we typically respond within 1 business day.
I’d recommend the “trackable shipping method” wording since it helps protect both Outdoor Sports Express and the customer if a return package is lost.